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- Find a Doctor
- Find a Location
- View All Services
- Request Records
- Pay a Bill
Patient Resources
- Contact Us
- Patient and Visitor Information
- My Health Online Patient Portal
- Classes and Events
- Doctor Referrals
- Health and Wellness
- COVID-19 and Flu Resources
Billing and Insurance
- Pay a Bill
- Accepted Health Plans
- Cost Estimates/Charges
- Medicare Advantage
- Sutter Health Plus
Patients and Visitors
Get personalized, coordinated care across Northern California through the Sutter network.
My Health Online
Make appointments, message your doctor and more through our patient portal.
My Health Online
Make appointments, message your doctor and more through our patient portal.
Get Care
Featured Services
- Mental Health
- Pregnancy and Childbirth
- Imaging
- Pediatrics
- Orthopedics
- Cancer
- Heart and Vascular
- Dermatology
- Physical Therapy
- Ear, Nose, and Throat (ENT)
- Labs
- Urology
- Neuroscience
- Women's Health (OB/GYN)
Treatments and Services
Access award-winning, comprehensive primary and specialty care for your whole family.
Schedule a Visit
Convenient care options for your everyday health needs.
Research
- Clinical Trials
- Research Studies
- Publications
- Publications
Education
- Residencies and Fellowships
- Continuing Medical Education
Research and Education
Our contributions to medical research and education lead to better healthcare outcomes.
Graduate Medical Education
Join our robust training programs led by nationally known healthcare leaders.
Graduate Medical Education
Join our robust training programs led by nationally known healthcare leaders.
About Sutter Health
- About Us
- Diversity and Inclusion
- Awards and Honors
- Leadership
- Annual Report
- News and Media
- Patient Stories
- Business Programs
Community
- Giving
- Volunteer With Us
- Community Benefit
Careers
- Jobs at Sutter
- Physician Opportunities
- Residencies and Fellowships
About Us
Explore the ways we provide innovative, compassionate care through our network.
Work at Sutter Health
Shape the future of healthcare and build your career within our diverse teams.
Work at Sutter Health
Shape the future of healthcare and build your career within our diverse teams.
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My Health Online Account and Technical Questions
- Access and Enrollment
- About My Health Online
- Setting and Preferences
- Using My Health Online
- Managing my Family via Proxy Access
Access and Enrollment
- How do I enroll in My Health Online?
- If your code is lost, expired or you didn’t receive one, please contact us for a new one.
- Your access code is not your username or password. You’ll only use it once to sign in and create your unique username and password.
- The code will expire after you have used it or after 30 days.
- Make sure your caps lock key is off. The password field is case sensitive.
- Delete any autofill passwords and type in your password manually. Double-check that you’re using the correct username.
- Make sure you’re not entering extra spaces in the username or password boxes.
- Clear the cache and cookies in your browser settings. Completely close out of your browser and try again.
- Close any tabs in your browser you’re not using.
- If you’re on a phone or a tablet, we recommend using the My Health Online mobile app to sign in.
About My Health Online
- Is the My Health Online app available on my phone? The free My Health Online mobile app is available for both Apple and Android devices.
- Is My Health Online secure? Yes, My Health Online keeps your health information private and secure. Take these additional steps to further secure your account. Turn on two-step verification. This feature adds a layer of security by requiring a one-time code in addition to your username and password. For more information, check out our video on two-step verification.
- Use secure links to sign in. If you’ve opted to receive email or text notifications for My Health Online, you’ll get links that allow you to sign in to My Health Online securely. These links expire after a short time.
- Change your contact details on the Personal Information page in My Health Online if you think your phone number or email account may be compromised. See our Privacy Policy for more information.
Setting and Preferences
- How do I update my personal information? To update your personal information, make changes in the Personal Information page within My Health Online.
- How do I upload a profile photo? Tap the circle by your name in the app menu and use the drop-down menu to add or change your profile photo. If your photo is approved by your care team, it becomes part of your medical record. Profile photos are used to verify your identity.
- How do I change my communication preferences? You can review your options and choose which alerts (email, phone call and text) you get on the Communication Preferences page.
- Learn about text alerts.
- Review and choose which types of text alerts you want to receive in your Communication Preferences.
- Some alerts are locked by Sutter or My Health Online. These options will display a lock icon. You can change any preference that isn’t locked.
- Disable text alerts by changing your settings in Communication Preferences or replying STOP after receiving an alert.
- Enable text alerts in your Communication Preferences or text START to 85638.
Using My Health Online
- How can I find out which clinicians offer My Health Online and Video Visits? To see if a clinician in the Sutter network offers online services, visit Find a Doctor. Use the Advanced Search option and check the boxes for offering My Health Online and Video Visits.
- How does contactless check-in work? Get step-by-step instructions on how to use contactless check-in.
- What is eZ Arrival? eZ Arrival saves time by providing information and completing tasks before your visit. Using eZ Arrival, you can:
- Update your address and phone number.
- Verify or update insurance information.
- Pay your copay, if applicable.
- Confirm current medications, allergies and health issues.
- Complete any questionnaires that apply to your visit.
- Electronically sign documents for registration.
- Can I view a family member's (e.g., my child, spouse, parent) health record? Yes. Patients can give permission to another adult to access their medical information through our Proxy Access program. Proxy Access allows spouses, adult children and other caregivers to more easily help the patient manage his or her healthcare needs. A parent, stepparent or legal guardian can also request online access to medical records for children under 18. To learn more, see Proxy Access.
- What is Proxy Access? Proxy Access allows you to access another patient's record online, through your own My Health Online account. Depending on the situation, there are different types of Proxy Access available:
- Proxy Access for Children — Designed to help you manage healthcare for your children, up to age 26. You can access clinical guidelines, vaccination records (for children age 12 and under), and medication instructions and other information that can help you better manage your child's medical needs.
- Proxy Access for Teens — Parents of teenage children (between ages 12-17) can be provided limited Proxy Access to their child’s record, in accordance with California law. In addition, teenage patients can enroll with a full My Health Online account to manage their own health.
- Proxy Access for Adults — You can also receive Proxy Access to an adult's record (such as a spouse or parent) by submitting a paper Proxy Access Form signed by both parties. Proxies to adult records have full and complete access to the record through My Health Online.
To use eZ Arrival, just open your Appointments and Visits tab in My Health Online, tap the eZ Arrival button and follow the prompts.
You don’t need a My Health Online account to use eZ Arrival. Sutter will send a secure link to the email address you have on file before your appointment. Click the link to verify your identity and complete your eZ Arrival.
Managing my Family via Proxy Access